Mercantila.com
Buyer Beware

I am a major shopper on-line and this company has the worst service in the world. Do not, I repeat, do not buy anything from them. Their customer service people are not allowed to tell you anything other than what you see on your computer. No one is empowered to make a decision and forget trying to talk to a manager, they don't allow it. Read the other reviews on line about this company and beware. Save yourself the hassle and buy it elsewhere. If you have a question you wait on the phone for sometimes 30-45 minutes. They encourage you to use e-mail but you are not allowed to send them mail unless you agree to their return policy. I tried to cancel my order and they tried to tell me it shipped giving me a UPS Tracking Number. I contacted UPS. They used the number for billing but did not ship my order for several more days. They try and get you on their 25% return policy fee. I think that is how they make their money.

Company: Mercantila.com
Country: USA

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