Lightinthebox.com
Wedding dress

I ordered a wedding dress from light in the box, I read all their guarentees and shipping times because my wedding was a short time away. They advertise that it may take up to 14 working business days to make a dress and then another 3-5 day for expidited shipping, so I ordered what was at the time the dress of my dreams. With constant email updates and even two personal thank you's from two different account managers I thought everything was perfect, I even got my dress in two weeks total time, but when I got my dress the nightmare began! I had the WRONG dress! I imidiatly started calling but no one ever answered and I went back in the website to file a ticket it said my email and shipment number was unrecognized! I must of tryed it at least 60 times before I gave up. So I tryed calling again and to my surprise someone answered when I told him everything and give him my info all he knew what to say was go online and submit a ticket. For what good do they provide a number if they cannot help you! So once again I went online and tryed to enter a tickect and it worked my best guess is the guy on the phone must of turned on a switch that allowed my complaint to go through? The next day I got a generic message telling me that the dress sent out was the dress I ordered? When in fact the dress I ordered did not even strike a similarity to the one advertised!!! It is I HORRIBLE place to do business with!

Moral of story is, Brides DO NOT get you Wedding dress at lightinthebox.com if your reading this posting and maybe even more it's cause it's happened to people before! Trust me you don't want to get Ripped off

Company: Lightinthebox.com
Country: USA
State: Washington
City: Seattle

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