Priceline
Awful experience

I recently made a bid on priceline. I noted on my bid I would make no more than one connection, not fly off peak hours, and that and infant would be accompanying me (which i would be paying a full price ticket for). My bid was accepted, and as I read the conformation I was stunned. The flight they "congratulated" me for getting would be leaving just after 4pm from Baltimore Md, making two connections totaling over 5 hours of layover time to arrive in portland Maine at nearly midnight, then I saw the price the fees and taxes were almost have of the cost. I had read on their site "7.5" taxes was average plus a small fee of $5. Being that I needed to attend to a family emergency i called the 800 number to see if perhaps some accommodation/adjustments could be made since this is not what i had bidded on nor was it exceptable. The smug customer service rep told me "It's done there's nothing that can change it, it's not our fault" and "you still have to pay for the tickets". I filled out the form noting what I wanted, pricelines job was to find me that. Obviously there was a blasted disregard for the request. Only to be topped off with exorbitant fees and rude, hard to reach customer service representatives. Price Line for your service and thoughtfulness, for letting me know I got screwed, I will return the favor by telling anyone and everyone.

Company: Priceline
Country: USA
Site: priceline.com

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