Toonstorm
Fraud and cheating!

We had a terrible experience with this company. My wife and I typically play Alliance and each have 2 lvl 70 raiders, we ran a progressive raiding guild, so basically we aren't newbs who would get banned under suspicion. We wanted to play Horde with some real life friends so we bought accounts from Toon Storm.

My wife got a piddly $300 account that was lvl 63, the ugliest thing you've ever seen with gear from her 40's. I purchased a $1400 account and my access relinquished within 24hours of purchase. I have emailed Jason, as he requested on my paypal dispute claim and got no response. The live chat was conveniently busy and I sat in que for over 90 minutes on several occasions. Since noting that in my PayPal claim they have changed their chat message and it now reads: "Your wait may be 30-60 minutes". They offered a credit of $1700 for a replacement product (via the paypal dispute site), but guess what ~ they don't have an equivalent character for that priced and after my dealings with them I want a refund.

They offer no phone number or mailing address, they don't answer emails and live chat is your only source of communication. IF you are able to get a representative in live chat they are not authorized to solve such issues. Contact and response with/from this company is a disaster.

I got into live chat this morning to ask about there legal user agreement, but had to use a different email address to get service. This company has no legal user agreement or any certifiable information on there website other than a registered trademark name. When I ask about it, the representative took over 15 minutes only to tell me they don't have any legal information!!! I filed with Paypal, my credit card company and Monday I am going to the legal office on base. Thank goodness I am military and can get free legal services.

It's false advertising asthey CAN NOT offer 100% secure guarantee. They may have 24hour live chat, but good luck getting service if you are trying to resolve an issue like this. They have no legal information about the company available and when ask for it the rep affirmed they don't have a user agreement, but she did verify that they are an American company. Meaning they have to adhear to US laws and should have a business license that can be revoked.

They offer a replacement product that they can not provide. When requesting a refund via email I received no response. Unless you are buying a cheap character that is not worth stealing back, DON"T TRUST THIS COMPANY. For anyone out there who has had similar dealings with this company I suggest you file a fraudulent complaint with PayPal and your Credit Card Company. Unless you have free legal service or can afford to hire an attorney this is the only way to address such fraudulent activity. If enough people complain maybe they will start resolving issues instead of avoiding them.

Petty Officer Lucas - US NAVY.

Company: Toonstorm
Country: USA
Site: toonstorm.com

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