Amazon Prime
Hacked account and lost access to previously purchased movies.

I had my Amazon Prime account hacked in February 2026 and have still not had access to this account restored. I have purchased several hundred dollars' worth of movies and programs through Amazon Prime that were saved in this prior account, and I have not had access to them since February.

I have made several calls to customer service for assistance, only to be continually asked to prove who I am each time (I am asked the same questions over and over), and then am told my case is with the escalation team. However, I never hear back from this "escalation team," and conveniently, the escalation team does not have a phone number. This is the worst customer service I have ever received! I need assistance, please.

Company: Amazon Prime
Country: USA

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