Onrebate.com - Tiger Direct
Ripoff - Did not send rebate - 30 emails, just going in circles

Well, I guess I'm not the only one experiencing this!
I ordered a dvd writer from Tiger Direct back in July. It came with a $30 rebate that I filled out and attached the necessary info the day the dvd writer was delivered. I went to onrebate occasionaly to check my status, and it seemed to be progressing. On August 2 I received an email that everything was completed and I would receive my check in 4-6 weeks. It is now 3 months later and I have no check. I have been writing the company emails with all three addresses in the To (status@onrebate.com, webmaster@onrebate.com & support@onrebate.com).

First I got Hugo, who relied after about 4 emails. He said that since I changed my paytype to PAYPAL if it did not get processed in the next 48 hours he would make "special arrangements" to get me my payment ASAP. Well, no PAYPAL payment showed up, so back to emailing Hugo. After about 4 more emails to Hugo, I got an automated response from Jesus. 4 more emails and Jesus finally responded that he found my claim, and I would need to print out the rebate form, attach my proof-of-purchase and send it in. Of course I don't have my proof-of-purchase because it was sent in 3 months ago!

Jesus is basically incompetant, it seems like I am going in circles with him. I email them every night now, no response 75% of the time and the other 25% Jesus tells me something completely unrelated to the info I send him.

I am so frustrated now that I am ready to see this company get what they deserve!

Company: Onrebate.com - Tiger Direct
Country: USA
State: Florida
City: Miami
Address: P.O. Box 3028
Phone: 8882229300

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