Boingo Wireless
Unauthorized Charges to Credit Card for Monthly Service

I traveled through London Heathrow in December. As I had a bit of a layover (24 hours) I signed up for one-off Internet service so I'd be able to chat with people back home while I waited. Unfortunately, Boingo decided to change my service to monthly, charging my credit card for $15.95 per month for the next few months.

I take responsibility for not checking my statements closely. However, I also hold Boingo responsible for the scam itself. They've set their system up to maximize those mistakes; user accounts are automatically set to "do not notify me of charges to my credit card" and service is upgraded to the monthly plan regardless of the option selected when one signs up.

For those being charged multiple times as they travel, I suggest uninstalling the Boingo client from your devices. I also suggest contacting your credit card company, as Boingo is clearly taking advantage of people's good will and trust when they process these monthly charges.

If you absolutely MUST use Boingo, get a disposable credit card (the kind that comes in $10, $25, and $50 increments) and pay that way.

Company: Boingo Wireless
Country: USA
Site: boingo.com

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