Sitestar
Failed to notify of Terms of Service, change of ownership, increase of rates, engaged deceptive business practices

My ISP (theriver.com) was acquired by Sitestar in 2008; Sitestar failed to notify me that it acquired theriver.com, failed to notify me of changes to Terms of Service of my agreement with theriver.com, failed to notify me of an increase to my rate, etc. Sitestar sent me a bill that amounted to a 67% increase over theriver.com, but I had never heard of Sitestar.

After repeated attempts to contact Sitestar at the two phone numbers listed on the postcard billing (one number was 'out of service' and the other was NEVER answered), I switched my service to another provider. Sitestar continued to bill me for 12 months' service, then in August sent a letter demanding payment for two years of service. I immediately replied with a letter providing "a valid reason for a credit to be issued" as requested in its Demand for Payment.

Sitestar never replied, nor did it send another bill. A reasonable person would conclude that the matter had been handled per my request. Over three years passed with no communication. Then in August I received a phone call from a collection agency demanding payment in full of the original two year billing. I filed a complaint with the state AG's ofc and Sitestar's response was filled with misrepresentations of the facts.

Company: Sitestar
Country: USA
State: Virginia
City: Lynchburg
Address: 7109 Timberlake Road
Phone: 4342394272
Site: sitestar.net

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