Arvixe Web Hosting
Arvixe No Customer Service

Arvixe use to be a real stand up company with great customer service. I must sayu that has changed a lot in the last year. There customer service is next to none and there QA department is even worse. My site went off line about 16 hours or so ago. I contacted them thru Live chat and spoke to a person (Manu George) and he assured me that he would send it to a admin and they would look at it in a hour tops. Well the whole day went by andf they have not even looked at the support tickets.

I then contacted sales as I hat to be lied to and spoke with (Joey Porcelli) and he then jumped on it and said that 2 admins were working on it Now. I told him to cancel my account as I have lost potentially $1200. I ask for 2 months refund which amounted to 11.00 and I would stay with them for hosting. He said that was not a option and then closed my account per my request.

I have been with them a long time and you would think that a company would try to save business? I just want to warn everyone to be careful when picking a host. This company has a lot of awards but dont let them fool you. Anyway the choice is yours if you want a cheap company who will not suppot you 100% or id you want to pay a few bucks more and have 100% report.

Company: Arvixe Web Hosting
Country: USA
Site: arvixe.com

  <     >