Charter
Charter Communications deceived me about wireless internet

After ordering and receiving all three services, tv, internet and phone, within a few minutes I was a little disappointed with the Silver pkg tv, not having the channels I wanted with plenty of ones I'd never watch, I was mostly disappointed with the internet service, prompting this report. Don't know about the phone service I didn't have a cord to hook it up.

I thought the tech guy used my laptop on a short ethernet cable just to get things hooked up and running, but apparently not. They expect me to sit on the hard floor with a one foot cable hooked to the laptop.

After calling support and being on hold for 25 minutes wasting 30 minutes of cell phone time that was not my own to be "disconnected" when I complained about the online chat woman I just talked with said I had to pay $20 to have the service guy come back out and then had to buy the equipment for wireless, I decided to try another online chat. This time they said they no longer have wireless service as of now. I figured I just got someone cranky and decided to try back with someone different who was willing to help me. This time they said I had to call the router company, so I tried that to no avail. Apparently the guy had as much trouble understanding english as I did him. So I tried another online chat to be told they do not support wireless internet anymore and havn't for months. I said the stepson just had it working 2 weeks ago before he went out of state and he left the router for us to use. I was told I had to reconfigure the router. I tried that and there are many pages of numbers you need much training for to understand what is what. I asked why the woman who took my order over the phone or the tech guy who hooked everything up didn't tell me they didn't have wireless internet. He apologized.

What a waste of time. Is this a bait and switch? Or a lie by omission? Fraud? Any way my body is killing me from sitting on the hard floor typing this so hopefully this was enough to explain what a ripoff this sure seems to be to me

Company: Charter
Country: USA
Site: charter.com

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