Cricket Wireless
Improperly posted payment, won't attempt to correct

Accidentally let my service lapse and called Cricket Aug 11 to pay so I could get up and running again. Was told I would have to pay a total of $75 to restore service and for a month's service. No problem, I never questioned it. Made payment with my debit card and was told it could take up to 24 hours, Cricket's standard answer for everything, isn't it? On August 13th my service still hadn't restored, so I went to my local Cricket store, thinking it would be easier to speak with someone who speaks English. There, the rep pulled up my account and said no payment was showing. I figured the phone rep had done something wrong and did not enter the transaction correctly. I attempted to make a payment at the store and was told I would have to pay cash, which I never carry. So I left and went to the little ATM at the grocery store across the street, which was a bit inconvenient and cost me an extra $2 to use another bank's machine, but nevermind that. When I returned to the Cricket store I was THEN told I had an "unsupported account", she would be unable to post a payment for me and I needed to try to make my payment via telephone again. Had I been told that ahead of time, I would have saved the extra money it cost me to use a different ATM, and the little bit of time it took to run back and forth. But rather than deal with the hassle of dealing with India on the phone, I went to Best Buy and purchased a T-Mobile device, figuring I would leave Cricket behind once and for all.

Lo and behold! I used my T-Mobile service to check my bank account today, Aug 15th and there sat my Cricket charge, posted to my account August 14th! A not-so quick call to Cricket (they never are quick, are they?) confirmed what I already suspected would happen, they showed no record of a payment posting to my account. So now I am left wondering where my money went and how I might be able get it back. "Edward" was unable or unwilling to help me with this, whatsoever. I still get a chuckle out of how they always have American names, yet speak not a bit of plain, understandable English.

Meanwhile, I am off to my bank to file a dispute and hopefully get the overdraft fee I now have as a result of this cleared... Right after I hit as many consumer complaintsing sites as I can to spread the word.

Company: Cricket Wireless
Country: USA
Site: cricket.com

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