Wild Blue (also by alias, "Excede")
Incompetent, bordering on unethical, business practices and delivery of services - Wild Blue satellite internet

Consumer Reports has ranked Wild Blue's internet service one step from the absolute bottom in a long list of ISPs. Our experience with WB matches CR's dismal ranking of this company. Our monthly fee, for example, has been raised after nearly three years by $10 (by citing a bogus increase in usage), WB's consumer help desk is no help: riddled with both incompetence and indifference (no help in restoring a vanished home page, for instance), current speeds make even fleeing back to a dial-up service enticing, and a formal letter of complaint mailed two weeks ago to WB's corporate headquarters has received no answer. And there's more. Now a service called "Excede" is offered as a speedier alternative... At an 'Excedingly' heftier price, incidentally. Shame on us for thinking that Wild Blue would resort to bait-and-switch tactics to muscle customers into a pricier service. I'm shocked. Does a rose (i.E., a Wild Blue rose) smell any better by any other name? Next step? Complaints like this one, with documentation, to Wisconsin's Consumer Protection Bureau and the FCC. Help! Spring Green, WI

Company: Wild Blue (also by alias, "Excede")
Country: USA

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