Sudden Link
Tech department complaint - Service / Installation

After 6 days and 2 calls to "tech support" my Suddenlink email still is not working. 1st "tech" made a couple of limp wrist attempts and then told me she was going to turn in a ticket. A ticket??? To whom I asked? She said their tech department! Turn in a ticket for repair to yourself! After the "24 to 48" hours that she said it would take to solve the problem had come and gone I made my 2nd useless call to their so called tech support. The second "tech" did not even offer the courtesy of an attempt to solve my problem but he did say that it would take "5 to 7 business days, but since the 7th day was on a Friday it would be sometime the next week before it could be fixed"!!! I guess they take Fridays off to go to how to repair service seminars! I've noticed Suddenlink offers to contact them at their email address and they will help. MY EMAIL NOT WORKING IS THE PROBLEM! Unfortunately they are the only dance hall in town other than satellite service, and I was told many time to stay away from that, so I'm staying busy going to every complaint site I can to find to spread the word about this crappy company.

Company: Sudden Link
Country: USA

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