Time Warner Cable
Time Warner Cable Switch To TWC Gift Card Complaint

When I switched my internet service to Time Warner Cable at the end of January I was told that I was eligible for a $100 gift card and submitted all the required information at that time. I have waited the required time as specified in the Terms and Conditions of the offer but never received the gift card. I have contacted their customer service on at least six occasions to ask about the status. I was given different information each time, including: given an online site to visit to check status (was not applicable); a 1-800 number to call (was not a number associated with the offer); that someone would get back to me within 5 days (no one did); that someone would get back to me by the end of the day (no one did); and again, that for sure this time the representative herself would call back no matter what (she didn't). They have proven themselves to be unreliable, dishonest, and deceitful and downright terrible when it comes to customer service. I have been a customer of TWC for ten years (for cable) but will switch all of my services as soon as possible.

Company: Time Warner Cable
Country: USA

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