Comcast
Tech Support Third Party Fees

Comcast appears to be deliberately disrupting the Netgear router service in an attempt to steer customers into hiring "tech support" at an additional fee. This has happened to me at least five times in the last six months. Each time, a change was made to my account - such as an upgrade or downgrade to existing service or a billing dispute (removing charges) and within 12-24 hours, my Netgear brower that was provided by Comcast is suddenly is unable to connect to the Internet. After spending literally hours on the phone, being transferred to numerous departments - two of which tried to charge a fee for their services, and having to call back no less than three times due to "dropped" calls, etc., my Internet magically reconnects when the customer service reps finally get the message that I am NOT paying an additional fee and I am NOT having a tech come to my house to screw around when each and every time, the problem has been fixed after I threaten to cancel all of my services and go to another provider.

I honestly think that this is a deliberate attempt to squeeze more money from their customers. A Comcast representative actually admitted that this is a common problem and that it appears to happen whenever a change is made to an account.in my most recent incidence, I finally got the customer service rep to confirm that the router ID that was being loaded was "invalid" and, after being pushed to my absolute limit, the representative finally provided a "valid" router IP address, "reset" my modem (which was never the problem to begin with) and gave me a "stronger signal."

At the end of the day, my Internet connection was restored without the need for a visit from a technician or help from a third-party fee based service. What a bunch of BS.

I am now looking to switch providers, enough is enough. No wonder Comcast's CEO makes mega-millions per year.

Company: Comcast
Country: USA
Site: comcast.net

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