Hughesnet internet
Hughesnet Lied!

I feel cheated. The whole reason I chose Hughesnet was I could take my Modem with me to both I my homes. I have a second home where I live for two months a year. This was the first question I asked and I was told "we do it all the time." The sales representative told me I could have one service for both homes, and just bring the modem whichever home I wanted service. I fully understand and was prepared to pay for two installations along which any service charges to switch between homes. Now after I have committed to a two year contract, Hughesnet has refused to honor what they told me. They want to charge me full monthly rates for two locations. Their customer service and supervisors can only tell me that there was a "communication error" on my end. I know what I discussed, and what I was told. If their policy is not to allow for one modem at two locations then tell me that up front. Bottom line is I was lied to, and tricked into committing to a two year contract, and to their convenience there is no record of the conversation of when I agreed to service. I spent an hour and 45 minutes on the phone with customer service. They refused to honor their word or provide any other assistance other than charging me full charge for two locations. During the conversation, their tone was very smug and they didn%u2019t care. I REGRET ever signing that two year contract, and fully intend to never renew with them ever again!!

Company: Hughesnet internet
Country: USA

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