Cavtel/Windstream
Awful service and communication - Residential phone and internet service

Two all-day outages in past two weeks. No notification to customers via website or Twitter accounts (@cavtel, @windstream) that they are aware of problem, doing anything to fix it, and when they expect to have service restored. Called their customer service line. Reps are courteous but innefective. I called again to ask for a fee adjustment to compensate me for the downtime. For two days they are crediting my account for $3.60. Pathetic. I wish I could switch to another provider, but only AT&T services my area, and they will not give me an estimate for when they will give me a new connection and I have to disconnect from Cavtel while I wait. The providers have us all over a barrel and they know it. They've got us for chumps.

Company: Cavtel/Windstream
Country: USA

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