Orbitz
False Advertising

M husband and I found a deal for flight, hotel and car. The initial rate was $955 per person. We decided to book the trip, at the end the trip's cost was $2798.76?? I figured something had changed, probably with the airfare. I searched different dates, same thing. The added cost of over $900 could not be explained. I called customer service, which happens to be in India. I don't think the rep could understand me, he pushed me through to reservations who seemed totally confused. I was told that the price just went up that much in a matter of minutes! After I hung up I used a different computer and entered the initial reservation info, same price of $955 per person is currently available. The next evening I search again, the same reservation went up $11, not bad so I try to book and again get the crazy additional fees of over $900 more with no explanation. Annoyed I turn to searching for bogus reservations using different departing and arriving airports, expensive and cheap hotels, but keep the car he same... Each scenario is the same. Hundreds of dollars unaccounted for. I call up customer service, I swear they are trained to give the same line of garbage plus they hardly speak English. I told them that I have tried different dates, flights and hotels and each created attempt leads to hundreds of dollars more than what is initially advertised, surely airport fees could not be this much. Orbitz maintains that all of my searches at that very moment were raised due to limited availability. I will never use Orbitz again.

Company: Orbitz
Country: USA

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