Clear Internet
False information about services, billing cycles and billing

Was told I would get $49.99 pacakge for 34.99 when signing up for Clear and Dish Network at the same time. Paid a month in adavance for service, billing cycle was on the first of the month. Clear took out another payment on 4/16. They said my service started on 3/16, the day I called and ordered it. Did not recieve modem till 3/23 and did not active till 4/1. Was told billing started the day of activation and connection to the computer. Clear says the day I called to order was the day of billing. Serivce slow and when through Tech Support, diagnostic, 4 phone calls and 2 managers later. Second manager tells me we are on the "End of the Service Spectrum" and will never get more than 2 bars of power on the modem! And they tried to sell me the Faster Package! They should have told me that when I called in to order service, and yes they did check my zip code for coverge! Asked about the "Deal" I was offered, they said they have no offers in the U.S. Like that, they are in the Phillippines. Tried to get my money back, I am within the 30 day return policy and 15 day service gaurantee. Still waiting for their Finance Dept to call me back.

Company: Clear Internet
Country: USA
Address: Dept. CH 14365
Phone: 8888883113
Site: clear.com

  <     >