Cable One
Payment

In February of this year i was told when i called in to see about a bundle set up, Cable TV. Phone, Internet Service, I was told by a rep that we had owed 182.00 from October of last year, Which is Ironic and i feel that what i was told was a bold face lie, Because ask anyone, if you are late and lets say you owe 75.00 and can't or have not been able to pay it.

They will in fact cut you're services off no matter what. Yet here it is 4 and half months later

That we still have service and as far as i know anyone who has this company as a provider knows for a fact if indeed it was true, our service would have been shut down back in 2011. Needless to say i paid it, and then i found 2 receipts from the month of October that in fact bother receipts total out to be what i had to pay for in February

I was told several weeks ago after i called and complained about the issue that i have actual proof right in my very hands that the payments were made 2 of them in fact for that month, I was then told that i would have to speak to a person or leave this person a message about what's going on and they would look into it and get it taken care of. This was in March, It's now April with no reply from them.

I feel that since we traced the 2 money order receipts and they were both cashed by this company and they claim they didn't get any payments at all.

That i was lied too, I was treated with disrespect when i told them that the money went somewhere and it was not applied to our account, So the rep asked me if i was trying to say they their employees were stealing from their customers, and i said if the shoe fits where it. Because as i stated i have the proof in my hands and did the research on the net and found out in fact that they were cashed by you're company, and where the money went from there??? Who knows but it was not applied to our account. And another things that is ironic i have bills and receipts that i keep for everything. After the payments were made in October of last year, we never received a bill or any type of statement from them saying that they had applied the money to the account.

And like i said the thing is if we had not made the payments they said we didn't back in October when i made the call in Feb at that point in time our services should have been shit off in Oct of last year, and it was not, and i still have not got any calls from the "So called supervisor that was looking into it now for over 3weeks going on a month"So i feel they are hiding something and i guess the only other thing i can do is try to call them again and if they don't respond properly like what should have been done right after i called and made the complaint then perhaps it's time to turn them into the BBB.

Unless something can be done here.

Company: Cable One
Country: USA
State: Idaho

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