Pccare247
Changes prices, billed 6 months later, high pressure lawsuit threats, not Norton support as represented on phone

My 4 month old laptop froze up. I thought I was calling Norton support, and they represented themselves as such. They are not. They did fix what I found out later was not a virus but simply an installation problem (from the REAL Norton support people). Pccare siad I had been hacked and showed me several hundred viruses and such and said they would install programs to fix problem. What they did was install two free internet anti-virus programs that made Norton antivirus inoperable. I had to call Norton and have them uninstall Norton, then reinstall it. Gosh, only took about an hour and a half of my day.

Anyway, I agreed to pay them at the time $100.00. This was to cover their work that day and a year's subscription. I gave them the credit card info then and thought I was done with them. Silly me. I get a phone call yesterday - 6 months later - and they want $249.00. First they said that my check was refused at the banl. I never pay on the internet by check. Then they said my credit card company refused the charge.

I kept inquiring about this because I knew I NEVER agreed to pay anyone $249 for ANY computer repair of any kind, and why on earth would my credit card company have denied any charge. I ws never informed of any such denial. Finally they said their payment server went down and they saw that they had not been paid. I said they weren't going to get paid $249. I had agreed to pay $100 way back when, and my credit card had been used right after that for unauthorized charges of over $3000 dollars.

I don't know if they used that credit card and put the unauthorized charges on it. It's odd that it was the exact same time that my credit card got hacked. I got them to accept to charge me $100, but then they wouldn't take the credit card I have now. I have emailed them several times telling them I will send them a money order, but they do not respond. I think they are going to try to use my credit card and charge $249 to it. I They said they were Norton support when I called them.

I had just bought Norton and it was only after they did whatever they did that fees were mentioned. I thought I WAS talking to Norton. That was the how I got the number. I am still not sure how I ended up dealing with them. It is a scam. Then to call someone 6 months later and try to say, hey, you haven't paid us when you pay them the day of the service is troubling. They thought that threatening me with legal action would frighten me or something. I'm still not certain they didn't charge my credit card.

I closed so many accounts when they got hacked it is hard to find out what all the charges were at that time. When she said $249 I knew that was a total lie and ripoff. For them to agree to $100 from $249 seems awful fishy to me, too. Something is wrong with this company, in my opinion. I would never use them again. Who wants to deal with a company that is supposed to fix computers that calls you six months later and tells you they can't even keep their OWN computer working to keep their billing process straight. They asked ME to send THEM billing info! I never got a thing from them! Ripoff!

Company: Pccare247
Country: USA
Site: pccare247.com

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