Ebay
Non-working ice merchandiser bought with buyer protection, refund denied

I purchased an ice merchandiser through eBay with eBay Buyer Protection

I paid 629.00 dlls. Plus 307.00 dlls. in advance for item to be delivered.

The seller's user name in eBay is Octovent / John Bricker.

Seller sent me a non-working item which I reported immediately to eBay

eBay sent me a message not to worry about since I have eBay Buyer Protection

eBay required pictures and a written estimate to make a decision at resolution center.

eBay decided on February 29 that I will get my money back for original purchase and freight cost only.

eBay required me to send the item back which I paid an additional amount of $ 230.00 dlls.

Ice merchandiser was handled incorrectly by carrier and suffered a partial damage to the glass door

Fortunately item was insured and agreed to pay an amount of 377.00 dlls. for damage.

eBay specialist named Scott D called me and explained that eBay would pay me the rest of amount once he call the insurance adjuster to verify that the amount of $ 377.00 will be send to me.

Freight Co. is requiring an additional $ 230.00 for services on several attempts to deliver item.

I purchased this item on January 28 and I have spent over 1,700 dlls. Plus 9 weeks waiting to get my money back.

At this moment eBay sent me a message stating that case is closed and I won't get my money back!!!

Does this sound and looks like a rip off?

I think that all consumers out there need to be aware about these fraudulent practices on internet which are becoming more common everyday, We need to do something about this soon!!

Company: Ebay
Country: USA
State: California

  <     >