PlanetFeedback
PlanetFeedback members not tolerant of each other - Online feedback forum

There is a website called PlanetFeedback (PFB), whose purpose is to allow people to sign up for accounts, and write letters that are forwarded to companies and posted publicly online. One feature of the site is that members can make comments on the letters, much like other consumer feedback sites.

Wow, one should be careful before venturing into this website for what is to follow. One example of several is a person who wrote about a handle that was ripped off their screen door by the FedEx delivery person.

That person later returned after a complaint was filed, and said he would repair it. More than three weeks passed, and despite several calls for an update on the situation, promised returned calls and visits to the home were not made. So the fellow posts a complaint on PFB.

What ensued is nothing short of ruthless criticism, with no regard for the fact that a FedEx employee allegedly admitted they did the damage and then later recanted, and the victim remains uncompensated over 3 weeks later for the $15 damage.

Here is a sampling of the comments that members posted:

"You aren't that loyal to get upset over $15"

"The man admitted he made a mistake, came back and even offered to repair it. This is overkill. You said yourself it was $15. Good Lord, I hope you never damage someone else's property!"

"What is the world coming to? You have the hardware. Fix it and move on to something more meaningful."

I've read that PFB had a moderator who ran a tight ship, and controlled posts to retard this kind of activity. That policy must have changed because it appears that anything goes. I'm very happy I participate in forums where this kind of behavior isn't allowed.

Company: PlanetFeedback
Country: USA

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