Gamefly
Company charged for damages to a game that I did not cause and they refuse to send me the "damaged" disk

Gamefly has decided to charge me for "damage" to a disk they claim happened while I had the disk. I have fought this for days and days. They refuse to send me the damaged disk until I pay them. I finally agreed to pay the $33.00 to them. I had another game rented at the time. Since I could not trust them with another return, I had to purchase the other game I had rented. To make matters even worse they charged me shipping on a game I already have and shipping on the damaged disk they refuse to return to me. I have files multiple complaints to the Better Business Bureau and even the Federal Trade Commission.

After paying them $81 for 2 games and shipping for nothing, I asked for confirmation that they would remove my credit card information from their system. That started a series of emails asking me to give them the OK to charge me again for the same game. No one will answer the phone so everything is over email. I will have to call and cancel my credit card tomorrow to keep them from continuing to charge me for the same thing.

Company: Gamefly
Country: USA
State: California
City: Culver City
Address: PO box 5326
Phone: 3106646400
Site: gamefly.com

  <     >