PayPal
Buyer Refunded for Returned Guitar With Cracked Neck

Ten days after receiving a vintage guitar, the buyer contacted me and asked about lines on the neck. I said I recalled lines in the paint, nothing unusual for its age and nothing to be concerned about. As I always do, I had posted a dozen photos documenting every nick or missing paint in my eBay listing, even a darkened spot in the paint. There was no damage to the neck.

Immediately, the buyer filed an "item not as described" case, saying the neck was cracked. I talked to eBay and PayPal and agreed to a return only if I had compensation if it had been damaged while in his possession. It seemed fishy that the buyer waited so long, and I was concerned that something had happened during that time. So, three weeks later, it came back to me with a cracked neck.

I notified PayPal that there was new damage and brought it the next day to a repair shop for an estimate of damages. The following day, PayPal refunded the buyer! They never even waited for the report! After several appeals, repeated explanations, and submitting the repair report, I am still out in the cold.

Every time I called PayPal, I talked to a different representative and was assured of a resolution. Then, an email from PayPal came with a denial. There is nothing fair about the mediation process. It supports the buyer, controls the funds, and dispatches justice with great speed but no consideration of circumstances.

Company: PayPal
Country: USA
Phone: 8882211161
Site: paypal.com

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