PayPal
Merchants of services have no recourse on refund demands
- 04-13-2004
- 6
PayPal offers no recourse for merchants of services if the customer demands a refund. In the "proof" PayPal requires from merchants before it will consider denying a customer's request for a refund, it requires "proof of physical delivery." This is only possible for tangible objects shipped to an address. That means if you are a merchant of a service and deliver the service as promised, the customer can still demand a refund and will get it, leaving you high and dry with no recourse, for no reason other than that the customer knows this and wants to scam you, or just does not feel like paying even though they know they got the service from you.
In fact, PayPal will allow customers to reverse a payment to you MONTHS after the fact, and no proof is required from the customer to request that their payment be reversed. Merchants of services will continue to be ripped off until PayPal changes the terms of what must be submitted to dispute a customer's request for a refund. Doesn't it occur to them that a merchant of a service does not have a U.S. Postal Service or UPS receipt?
Company: PayPal
Country: USA
Phone: 4029352050
Site: www.paypal.com