Hughes Net
Refused to refund on equipment

Hughes provided the only internet service available in my area. I was a faithful customer throughout my 2 year business contract and paid $199.99 per month for "business service". I was a regular home user customer for at least 3 years before becoming a business customer.

In May I discontinued my service as I had fulfilled my contract and had other, better options available. My first issue was that I called in Jan and asked when my contract was completed and told that it was going to be completed in May. I later found out that was a lie the contract was finished in Feb.

Issue number two was that it took several calls and a couple of hours on the phone to get a refund of the unused portion of my prepaid monthly charge. Which I did finally receive.

Issue number three. I was contacted by Hughes Net and told if I send back certain pieces of equipment they would refund $200. I returned the equipment as instructed on June 22 and the received it on June 23.

I still haven't received the refund and after spending over two hours on the phone with multiple customer service reps I finally got them to commit to refunding the $200 as promised. I will be surprised if I actually receive said refund.

My take from this experience is although I had no problems with the service, dealing with Hughes Net customer service is a time consuming and frustrating experience. I would never purchase their service again unless I had no other choice. Looking for a refund or credit... Don't give up but be prepared to spend hours on the phone.

Company: Hughes Net
Country: USA
State: Maryland
City: Gaithersburg
Address: 16060 Industrial Drive
Phone: 8003473272

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