Toshiba Direct
Toshiba America Information Systems, Inc. Sold faulty laptop, refused refund, refused to speak to me
- 09-07-2011
- 13
I ordered a Toshiba laptop on April 25th that arrived a month later in May. After seven weeks the hard drive permanently failed and was unable to be recovered by three data recovery services including a Toshiba authorized repair center whom I paid despite the lack of results. I've lost family pictures of deceased relatives, volumes of work material, and dozens of legal documents. I lost a major client for my firm, was reprimanded by a judge for coming to court the day after the crash without the required documents, and nearly lost my job. Despite what's happened Toshiba Direct has refused to refund my money and after hours on hold was told by customer service personnel that a supervisor refused to even take my call. Toshiba Direct should be ashamed of itself.
Company: Toshiba Direct
Country: USA
Address: 9740 Irvine Boulevard
Phone: 8003160920
Site: toshibadirect.com