Toshiba
No refund for laptop which repair center did not fix

Within a few days of purchasing the Toshiba Satellite L7770D I started having problems. The computer shuts off a few seconds after I turn it on. I was first told to take the battery out and run it without the battery. That did not work. Then, they authorized a repair, as it was outside the 15 day return period. The laptop failed 4 hours after I got it back.

At that point, I had been without a laptop and without a means of doing my work for over 2 weeks. I called Toshiba for a refund but they refused to give me a refund. My only option is to send the laptop back for repair - again. I googled this problem and see over 300,000 hits for "toshiba laptop shuts down after boot up". The first post, which describes a problem nearly identical to mine, is dated 2009.

I am stuck now with a $700 investment in a piece of electronic trash. Their big concession to me was to authorize a "VIP" repair - whatever that means.

Company: Toshiba
Country: USA
State: California
City: Irvine
Address: 9740 Irvine Blvd
Phone: 18004577777

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