EBay
Inconsistent Enforcement of Listing Policy on Regulated Items

I have been a user of eBay for years and have overall been very satisfied with their service.

I do want to point out what I consider to be an inconsistent practice of theirs.

I sell items through eBay that are very regulated by eBay, i.e. They have specific policies on when and if these types of items can be listed.

Recently, I had a situation where someone objected to my listing and really did not have any legal right to do so.

Ebay claimed that my listing violated their policies even though they do not specifically state this item cannot be listed. It appears to fall into a "gray area".

While eBay cancelled my auction and sent my account for "suspension review", there were about 7600, of the same type of item listed at the time.

It appears that eBay would rather listen to a non-user who has taken the time to complain rather than a customer of years, on whom they are making money.

Ebay did not suspend me, but the whole thing is frustrating. Either ban an item completely, or stand up for your customers.

Thanks for the opportunity to gripe.

Company: EBay
Country: USA
Site: ebay.com

  <     >