Flights24.com
These people are unprofessional and they do not know what they are doing

I'm a military soldier, and I booked with them for my leave seeing as it was a really affordable price. Well, being military means every privelege you get is subject to change. My mission required that I return a few days earlier than what I had scheduled. This change occured within 20 days of my upcoming flight home. Regardless of cancellation fees and additional costs (they would more than likely be waived for the military anyway), I emailed and called the travel agency multiple times in order to get my return flight scheduled earlier.

They didn't email me for at least 2 days. Their office hours are 9am to 6pm Pacific Time, and I spent over 6 hours on the phone trying to reach them — 2/3 of their work day. Every time someone picked up the phone, I was met with either confusion, told to call another number, or was put on hold for upwards of 30 minutes (the most being two and a half hours). I was told that in order to change my booking, I would have to call the airline, who (when I called) told me that only the travel agent could change the booking (so I had to call flights24 back). It isn't a hard thing to do, and any fees in my situation would be waived anyway, so a company that has trouble resolving this simple issue shouldn't be trusted.

These people are unprofessional and they do not know what they are doing. I personally felt as if they were holding out on my emails and phone calls until I would eventually give up and stop trying to modify my transaction with them. Their customer service is beyond poor, and barely capable of doing the job competently.

Company: Flights24.com
Country: USA
Site: flights24.com

  <     >