Plumprettysugar.com
I thought the product was overpriced for the quality

My fiance ordered me one of the silk road sweet robes for Christmas and it came on time but the craftsmanship was not what you'd expect for something that cost over $100. The stitching was off in quite a few places and it looked like the tension settings on the machine used had been incorrect.

I had high hopes for the robes I ordered as bridesmaids gifts but was again disappointed. I ordered the robes in early November and was told that it would take extra time because of one that was a special order - a larger size for my mother. Around February or so I emailed to check the status and was told that my order would ship mid-April. It occurred to me in June (when my shower where I wanted to give the robes to my ladies was two weeks away) that I still hadn't received them. When I inquired I received a seemingly condescending reply that my order would be shipped "well before your September wedding." When I said that I needed them sooner and asked if it was possible to get a refund I was told "I’m afraid we book and schedule fabrics for each individual customer and don’t allow for returns". Clearly that wasn't true or I would have received my order earlier.

Somehow, she found a way to get them to me however the special sized robe that was supposed to be a women's size 20 ended up being too small. It was tight on me and I wear a 14.

Overall I thought the product was overpriced for the quality. The fabric used is gorgeous but the craftsmanship could improve. The customer service could definitely improve.

Company: Plumprettysugar.com
Country: USA
Site: plumprettysugar.com

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