Biggerbras.com
Rude, horrible customer service

I'd prefer to reveal to you my significantly less than amazing encounter with biggerbras.com

I've an extremely distinctive bra-size, I will never buy department-store bras or bikinis, they've to become special-ordered. I thought I'd eventually discovered a website that may assist me out within the bikini division without making me seem like a granny.

I came across an item that I preferred, and put an order to get a swimming top a week ago, utilizing my partners charge card he approved me to utilize. He was resting right alongside me after I put the purchase. We reside in a rual area, therefore our actual target and mailing address are two different issues. We've our expenses and email likely to a PO Box, every one of these. Because we've a holiday arising, I plumped for 3-day delivery.

While 5 business days had handed and that I still hadn't had my top, I named the organization to ask. The girl I talked to was inexperienced at-best, she ripped up another client whos middle and lastname was just like my first and last name…. Even although I repeatedly informed her which was wrong. She extended to approach the incorrect purchase, I eventually needed to slow it means along on her and clarify for what appeared such as the millionth time this wasn't me. 15 minuets in to the phone, she ultimately gets it right. She then claims that anything went wrong using the cost, stating they stated they delivered us a contact stating the purchase did not undergo due to a difference using the billing address. I assured her we never obtained this kind of email. She demands it had been delivered. I've my spouse on Skype hearing this whole discussion and he confirms he doesn't possess the e-mail in his junk or mailbox. She subsequently gets really eager and snaps at me, stating that any moment there's a payment difference, a contact is sent. She subsequently places me on-hold for 10 more minuets, returns simply to state that she really doesn't have report of the e-mail being delivered.

It's currently 6 times until our journey day, therefore normally I'm receiving really annoyed, when I don’t possess the luxury of simply likely to the shop and purchasing a swimming top. She provides to resubmit the purchase, with 5-day ground delivery. Its Friday, we abandon the next Friday, obviously that's not likely to function, particularly considering we taken care of 3-day delivery. The girl then allows out an exasperated sigh, and claims they'll facilitate the purchase at no additional cost because of the trouble. Im relived, since today I'm like we're finding anywhere. All she wants now's to confirm the charge card and payment address. At this time, I've been about the telephone for almost 45 minuets, and needed to abandon to get a previous wedding. I offered her my partners quantity (as its his card) plus they were likely to perform it out.

About one hour later, my spouse calls to express he worked it out, but have been informed from the supervisor of the organization that to the next time “take our company elsewhere” and they “didn’t wish to cope with us anymore”. Evidently, the e-mail I offered them like a copy (xxxxxx@YMAIL.com) isnt a 'actual' mail handle. Sorry, there's @yahoo.com and @ymail.com. Its not my issue they dont realize that. Additionally there is nevertheless a payment problem using the lender, even tho my spouse (the cardholder) established down and up all the info. He wound up utilizing a distinct card for that 'new' purchase anyway. Mad, I can get on the telephone to consult with the supervisor under consideration. After being on-hold for 20 minuets, he gets about the point and that I clarify the problem in a calm and gathered way. All I'd like may be the match, and that I would really like them to recognize the fast delivery, thinking about the situation.

The supervisor gets crass with me, blaming people of scam. The financial institution flagged the purchase since the individual who place in the purchase skipped anything with this PO Box. I discussed that people complied completely with almost all their demands to be able to repair the problem, and his remarks were totally unnecessary. The supervisor subsequently gets totally furious, stating that people must ENJOY they actually assisted us out by reprocessing the order they all messed up within the first-place after which continues to contact me a ‘fucking bitch’ since he's ‘wasted over one hour of function time’ on my purchase. I attempt to proceed to describe that it had been a combination up and we did anything we're able to to correct the problem, but after each term I stated he screamed I WILL STILL STOP THE ORDER, I WILL STOP THE ORDER AT THIS TIME!!! This bad justification to get a company director subsequently has got the audacity to inform me that I ought to be better (despite the fact that he's the main one tossing out obscenities) and that I ought to be grateful they prepared the purchase whatsoever.

I told him he must exercise what he preaches and quickly disconnected the phone call. I'm mad to no-end at this time, I named my spouse and informed him to stop the purchase. He calls plus they inform him it ‘already shipped’ which it ought to be here Friday.

Yes, I had been discouraged (naturally so) but I had been relaxed and professional about this. Having a tough to dimension/purchase torso, I anticipate that type of crass behaviour from shops, although not from the location that focuses on big boxes. The way in which I had been handled nowadays was totally unprofessional and harmful.

I don't need any apology from their store, I simply need additional well-endowed ladies to keep yourself informed to stay away from this store.

Company: Biggerbras.com
Country: USA
Site: biggerbras.com

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