DSL Extreme
They won't disconnect

I have complied with all necessary requirements to disconnect with dsl extreme. They keep telling me i am disconnected but that is ONLY administratively! The internet line connection is Still connected, which seems their intention to aggravate customers leaving and to aim them to possibly renew membership. I have a neighbor having difficulty with them from not being able to set up disconnect altogether, trickily causing her to renew for another year. I cannot install my dsl verizon modem until the dsl extreme Line is disconnected. I keep being told within one hour it will be disconnected. I have one month to return the modem without a $90. Charge from dsl extreme which i will hold out until the disconnect happens to Know when it no longer connects and to have internet access. Or finally will send in, in time. Ofcourse with a ups receipt.

This is completely unethical on their part and they keep telling me it's handled and they will confirm with a personal call which i have not received.
Please help with any suggestions.

Tmhhp1@gmail.com palm desert ca

Company: DSL Extreme
Country: USA

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