Selbysoft
Sp1, coffeehouse manager, spence, selby Lying, extortion, horrible customer support

Avoid this company. We spent well over $30,000 with this company to purchase software and equipment in 2003 and continued to pay for their nonexistent support and upgrades since then. After finally wising up and informing them of our decision to switch in the next year (Summer of 2011) we did not renew our support package for the upcoming year (Aug 10 -Aug 11.

Well on January 12 we had a routine time and date problem with a customer ticket (routine with this software) and needed to use our Selbysoft utility application to correct a ticket time. This utility opened up but failed to allow us into the time correction screen. After calling Selbysoft we were told that this "was a glitch in the utility caused by the date passing 1/1/11". This glitch was actually discovered by Selbysoft and a patch was created a year prior, however, this patch was never sent to our system.

We were told that we must pay $1,500 for our support for the year for them to give us this patch that was developed during a period in which we were on support (we paid for support for 8 years prior).

Company: Selbysoft
Country: USA
State: Washington
City: Puyallup
Address: 8326 Woodland Ave. East
Phone: 2537702993
Site: selbysoft.com

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