Web.com
Constant server problems

We've been with web.com for around 6 years. Whenever we first began with them the were exemplary, but since that time they've gotten worse and worse and worse. Tech-support is condescending and grouchy and several occasions can't resolve problems. Whenever we first began with them these were outsourcing the internet store to Prostores, but lately they've constructed their very own online shop, and contains been riddled with issues, from day-one. For just one, they'll do server preservation throughout the center of your day, meaning all of the traffic will bottleneck into one host, producing the buying procedure excessively sluggish, therefore slow that people have a obvious strike in revenue. Additional occasions the machines wont actually purpose, producing the internet check-out procedure difficult.

Another issue we recently had was using the automated delivery measurements within the online shop. Once they created the brand new shop they connected the shipping calculator straight to USPS. Abruptly, in the to begin the entire year all of the delivery costs for our worldwide purchases suddenly defaulted to $3.00. The main reason? USPS created API modifications which web.com never applied. The end result? We dropped $6-$10 on every global purchase, and we obtain a large amount of overseas orders. It required atleast 3 emails and about 5 telephone calls to no nothing, smart alec tech-support and in regards to a monthis time for you to understand this straightened out.

We're currently obtaining estimates for creating a website from damage, which might charge near to $4,000, but thinking about the fall in revenue and and disappointment that Web.com causes people it might be worthwhile.

Company: Web.com
Country: USA

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