Verizon/Frontier
Bundle Price Not Honored and Bills Rose to $600

I had signed up for a triple play bundle pack, it was a landline phone, internet and direct tv. It was supposed to be $84.99 per month plus taxes for 2 years.

I had signed up during a merger with frontier that I knew nothing about at the time.

The only thing I had to pay up front was a $20.00 instal fee, then I got a bill a few days later for $49.00 so I called in and they had no record of that and to disregard it. Then I get a bill for $150.00 I call back in several times until I get someone who knows what they are talking about and I had my case sent to the next level, they assured me it would be taken care of and not to pay anything until it was straightened out. I call back because I got yet another bill for $400.00 and the agent argued with me that they never offered anything for $84.99, I have a print screen of it. Then they billed me $200 more for unbundling which I never did. Now I have a $600 and something bill that I refuse to pay. I get no where with them when I call in. Now I just pay for direct tv and that's all.

Company: Verizon/Frontier
Country: USA
Site: verizon.com

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