CenturyLink
Install Delays, Hold Times and Confusing Cancellation Handling

I am extremely upset! I ordered service last week on Wednesday and I was told that it would be set up the next day. The next day I find out it will be set up on Monday. When I attempted to cancel the service on Friday, because of how poorly I was treated (I stayed on hold for 20 min to be transferred to a supervisor that I did not request so that they can tell me what I already knew), I was told that my refund might be sent out to me via snail mail within 60 days when I paid with my card. When I called back only 30 minutes later to un-cancel my service, I was placed on hold for another 20-30 minutes bc the rep wanted to rush the service and have it set up by Monday at the latest. Monday morning I call in to make sure that it will be set up, and I was told it was already set up. The next day I find out that it will not be set up until Wednesday. Wednesday the technician leaves me a message to tell me that he is on his way and that I need to be at the home for him to install the connection. I was NEVER told that once all those times I was on the phone for 45 minutes at a time. I should have stayed with charter to have the same crappy service!!!

Company: CenturyLink
Country: USA
State: Missouri

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