Sudden Link
Incompetence - Cable TV & internet

I was a suddenlink employee (media) and as an employee I had the entire Suddenlink cable internet and phone package with all the bells and whistles.
When I resigned from Suddenlink, I chose a package from their website. The package was $122 a month for phone internet and cable. My boss sent an e-mail to the communications office and said "it's done." When I got home that afternoon, there was a call from the Suddenlink office at 3:15 in the afternoon. (I was still at work) I would get 2 more of these calls, (the last one answered by my 13 year old son) I would call back, no one knew anything, or else they were gone.
I received my first post employment bill and its $350! I call, they put me on hold for over thirty minutes, I hang up. Prior to being put on hold the operator knew why I was calling, but he never called me back. I called 8, yes 8 more times between Feb 15 and April 15. They still had all the bells and whistles (Hbo, Showtime, Cinemax, and expanded digital) and were charging me for them, even though I was calling and telling them they are not part on the $122 package I wanted. They would tell me "we don't have a $122 package." And I kept telling them they had it on their website! 8 times I called. Finally on April 15th I told them to disconnect it. (they kept charging me for the entire package) They disconnected, I took them the equipment. (and yes I got a receipt) Saturday May 15th I receive a call about my past due bill of 500 or 600 dollars. I tell the operator the story that I have just told you. The operator told me, that I kept getting the extra channels and all the extra stuff, because I didn't use the word "Downgrade". Now I called 8 times, and each time I said my bill was wrong and I still had the pay channels and I told them I wanted a $122 package. But Suddenlink couldn't handle that because I didn't say DOWNGRADE? The local office lady called me today and said I need to pay, because They did call me (at 3 in the afternoon when no one was home) and they did speak to my son, (13 years old) and so I went on a retention pakage which included EVERYTHING I had when I was employed by Suddenlink. Morons!

Company: Sudden Link
Country: USA

  <     >