HP computers
Refuses to fix a laptop with poor worksmanship and known graphics problems

I bought an HP laptop (dv4-1430us) 14 months back. Within 2 months, the AC adapter went bad; HP sent me a new one. Within 8 months of buying, the keyboard went bad, some keys stopped functioning. Yesterday, the screen went blank which looks like either the motherboard or LCD problem. When I called HP customer service, they said there is nothing they can do about it, since the laptop is out of warranty period. Its not about warranty or no warranty, its about poor quality and their use of cheap parts in their products which I am pissed about. I have a dell laptop which is more than 5 yrs old and the only thing I have changed in it is the battery. I made a mistake buying HP laptop and I am writing this here to warn people against buying a crappy product such as HP.

Another user has posted a similar complaint which clearly shows there is defect in the graphics card/motherboard of HP laptops from over-heating. Mine is the 'DV' series laptop. I really hope someone looks into these complaints and teaches the guys at HP a lesson or two.

Company: HP computers
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501
Site: hp.com

  <     >