Comcast
Ad customer service

I have had comcast basic cable for nearly two years now and recently ordered two upgrades - the comcast digital economy package, and iternational (hindi) bundle with three Indian channels. After I ordered, the earliest technician appointment i got was for four days later. Once the technician arrived, he could not get his box, whatever that is, to work.in addition, he said he did not have any order for the International channels i ordered. I spoke to someone in customer service (paula) who aid he did not have my order (dont know why) and said she could add it over the phone. Then, she called and said that i needed to take the on demand package in order to get any international programming. Since i had not been told about this earlier while placing my orders, and the minimum on demand pack costs double of the digital economy pack i had ordered, i said i would have to think about this as it would increase my expenditure considerably. All this while the technician was struggling with different "boxes" to access the channels i had ordered. So, i cancelled my order, and the technician, who was having trouble anyway, left. Then, two minutes later, Paula called up again and said that she had accidentally put my order in with someone lse's order, and now my order was possible to be carried out without getting on demand channels as well. All this talk, while Paula was being extremely rude, and NO apologies for wasting over one hour of my time. (the technician's visit had been scheduled for between 10 am and 1 p. M, and he arrived only at 1:00 P.M.). Predictably, I told paula that i needed time to think whether or not i wanted to reorder. But still, no apologies or regrets, rather a talking-down and extremely rude, unrepentant tone of speaking.

To say the least, i am apalled. One has ordered cable television for over $60/month, in addition to high speed inernet for $52.99 / month, and still being treated so shabbily? I am switching services w.E.F. And will advise friends to do the same.

Company: Comcast
Country: USA

  <     >