HP Hewlett-Packard
HP knows about manufacture defect and will not honor their products

They refused any attempt I made to repair the computer for free. They first told me that the computer was under recall and that I should of received a notice via e-mail, which I never received. After talking to them. They then stated that the reason I never received an e-mail notice was because they didn't have a recall, the computer was under a warranty and the warranty ran out in May. HP knew that this problem existed and will not cover this problem. The problem is that the fan in the PC does not give off enough cooling so that the mother board then fries out as well as the screen. Then it starts this blackout problem and will not boot back up. So they will not replace or fix my PC unless I pay for it. They told me I should have called back in May '09 to have it sent back. I asked them how I was supposed to know it was going to do this. I already spend $1,300.00 on this PC when i purchased it. I am very unhappy with HP and covering a problem that they knew they had with the Pavilion dv6000. I have never had so many issues with a computer... I will never buy another HP!!

Company: HP Hewlett-Packard
Country: USA
Site: hp.com

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