AT&T
Dsl

A simple request to move an active DSL account from line A to line B at the same residence has resulted in no DSL for 5 days now with no sign of any fix in the future. When we checked why our DSL was down we were informed it was dropped and would be moved to the other line by 5PM. I guess 5PM could mean any day in the future to AT&T. After some cafeful investigation we determined the staff did not place an order for the DSL at line B so A was dropped and a nothing happened. A new order was placed with a 72 hour delay in installation, but it is now in "PENDING" status, whatever that means.

Don't email the CEO as the staff will get even with you and delay or stall any request you make.

As soon as Bellsouth was taken over by AT&T it all fell into the gutter.

Company: AT&T
Country: USA
Site: att.net

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