Impact Computers
Refused to honor warranty

I ordered two graphics cards from impact computers.installed them and one failed within three days. I contacted the company for a return authorization and mailed the defective part to Impact Computers.

I got an email about a week later claiming that I had either damaged the video card or over clocked it or removed the warranty tags. It was a vague form type email alleging 3 different causes. Return denied. I emailed them back and said I bought two cards, one is working fine the other failed. It can't be an installation problem, I don't even know how to overclock something and I didn't remove a warranty tag. Needless to say there was no response.

They refused to honor the warranty. I thought that I could dispute the charge with my credit card company. This is where they scammed me again. Their return email said returned denied and if you don't send them money to ship the broken back then they will dispose of it. My thought at the time was I'm not going to pay them to send me a defective part. However, if you dispute the charge the merchant answers with the same generic email. The credit card company's only recourse is a second opinion from another company. Impact Computers knows that and guess what you didn't pay to send it back therefore there is no evidence. Too bad for you.

Don't buy anything from them, they are crooks. BTW go to their web site and look at the "reviews". All excellent. Guess what? You can't to enter one yourself, because they are all fake.

Bryan
Nampa, ID

Company: Impact Computers
Country: USA
Phone: 18007977164
Site: impactcomputers.com

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