Dynamism
To be as brief as possible, I bought a laptop which died a day later. I demanded a refund after they tried forcing me to take store credit. A month later they agreed to the refund. Checked my statemen

Like the description says; I purchased a laptop, which died a day later. I spoke to a customer service rep., they told me they do not honor refunds, only store credit. Needless to say, I was upset. I was given the run around. Even when I sent the laptop back (and tracked it), I checked with the company to see if they received it, and they said they did not receive it. After I told them that I had tracked it, and the fedex website states they did receive it. It was clear that they were trying to make it seem that they did not receive the laptop so they could skip out on giving me a refund. After I made a big enough deal. They agreed to give me the refund. (About a month later) When i checked my bank statement. It was not a full refund! I proceeded to contact them, and they had the nerve to tell me that THEY DO have a refund policy, which states they are entitled to deduct a 15% restocking fee. It is unfair and unethical to charge this to people when they were sold a defective product. The company website looked fishy to begin with.

Company: Dynamism
Country: USA
Phone: 8003107968
Site: dynamism.com

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