Hotwire.com
Ripoff booked wrong state

Please avoid! I searched several sites for hotel rates in Medford NY. It wasn't until after they posted my credit card information was I given the hotel name, address and number. At that exact moment I realized the mistake (Medford, OR) and looked for a contact number to have problem resolved.

After I could not find a physical number I contacted my credit card company and they found their number on usacomplaints.com, the customer service rep 3-wayed a call to hotwire.com and we spoke with an unpleasant woman who insisted that she could not refund my $ because it CLEARLY states the state, but offered another hotel (in NY) at almost double the rate.

I was told that my money would be refunded after the second room was booked. It is my feeling that hotwire.com is in business to do exact what just happened. They book hotels in the incorrect areas and then offer a hotel in your area at a higher rate...

Company: Hotwire.com
Country: USA
Phone: 7274300782
Site: hotwire.com

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