Time Warner Cable
Twc ethic & customer service - road runne

Recently I switch my internet provider to TWC seeing the low offer $29.99 for Fast Road Runner. With thought I will save $5 or $10 a month, I have ran to a really big issues. First, on installation, their contractor just broke my drywall in 2 places for nothing, eventhough I already told him my house is prewired. I kick him out of my house after seeing he wacking a 2nd hole. They sent a patch up guy a week later to patch these holes. Then 2 week later, there came a cable burying crew. This time again they broke my sprinkler system in 2 places. After all the phone call and damage claim filed, I got a schedule for a repair crew to come out to fix the damage. I wait the whole Saturday and no one come up at my door. I called the customer service and their rep only said the damage department doesn't work on weekend and there is no way to contact them. Come Monday, I cal their damage department rep and she didn't answer the phone or return my message. I call customer service and they keeping hangup on me.

Company: Time Warner Cable
Country: USA

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