Terraserver.com
Terraserver The old bait and switch, tons of fine print. CSR is cocky and unprofessional

Terraserver provides aerial mapping online. I used to be a customer but had unsubscribed to their service years ago because the maps were not up to date in many areas.

On December 22 I received this email from them:

From: TerraServer.com Sent: Tuesday, December 22 6:36 PM
Subject: 2010 Calendar - New Aerial/Satellite Photos

Body: Over the last year, we have worked with our friends at DigitalGlobe and Pictometry to add new data from around the globe. The new imagery is very high resolution (0.15-0.6 meters per pixel) and very recent. This new imagery adds to our current expansive imagery archive and we will continue working with our partners to keep growing.
Note: Deleted crap about a free calendar

I signed up Tuesday, December 22 11:22 PM, I searched in 2 locations in Wisconsin and the images were from 2004!

I went in and canceled my account on Tuesday, December 22 11:30 PM (8 minutes later) and sent them an email explaining I was expecting 2009 imaging and please do not charge my card.

Needless to sat today I see a charge on my credit card statement for $29.95 So I send them another email telling them to refund it or I will dispute it with my credit card company and get this response:

Thank you for using TerraServer. We have a No Refund policy which is very clear and is part of the Membership Agreement which you must agree to before joining.

We will dispute any chargeback attempt and we will win. Please let us know if there is anything else we can do for you. Thanks again for contacting TerraServer. TerraServer Support phone: 877-878-9248 fax: 919-573-8729

I sent them a email back confirming I would be disputing it and adding them to this site. This is the response I received:

Thank you for using TerraServer. We have added literally millions of new images worldwide including very high resolution and very recent imagery. This does not mean that this imagery is available everywhere. We have very poor coverage in Antarctica, for example. Per our legally binding Membership Agreement, which you must read and agree before joining, under the Refund Policy section: "All products are provided as is and no purchases will be refunded. Once you have subscribed no refunds will be provided. If you do not cancel before the end of your current term and you subscription is automatically renewed there will be no refunds. We do not guarantee coverage of any particular area, so please search the site before you purchase." In the past, we have had a few other people join our service and then try to rip us off and cancel the charge. We dispute these blatant rip offs and we always prevail. Our Membership Agreement is very clear and has already been reviewed by all major credit card companies. If you attempt to rip us off, we will report you to usacomplaints.com. Please let us know if there is anything else we can do for you. Thanks again for contacting TerraServer.

The bottom line is you can get better imaging from for free and terraserver.com has poor customer service and a rude & cocky person replying to their emails.

I did see one other report on here about them and its easy to tell the same cocky person from terraserver responded to that one. Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Terraserver.com
Country: USA
State: North Carolina
City: Raleigh
Address: 5995 Chapel Hill Rd #109
Phone: 8778789248
Site: terraserver.com

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