IContact Corporation
No Refund on a Subscription!

Ok so I signed up to iContact a while back. Was paying happily and even upgraded my account.

The due to financial restraints I decided to cancel my account. So I emailed them and... Nothing.

So a couple of days later (today 11/06) I contacted them via their chat system and "trish" was totally unhelpful and basically hung up the chat before I was finished.

Here is the chat transcript...

Thank you for logging into Live Chat with iContact Technical Support. A representative will be with you momentarily. You are now chatting with 'Trisha' Trisha: Hello, and thank you for contacting iContact Technical Support. My name is Trisha, and I will be assisting you with your inquiry today. How can I be of assistance?

Joe: I sent an email to cancel my account but I have not received a response

Trisha: Hello Joe. Can you give me your user name so I can check this for you?

Joe: hunterjo2

Trisha: How long ago did you send the email?

Joe: 2days I think Trisha: One moment Joe.

Trisha: Did you receive an email from Mitch Thurston offering you two free months of service with iContact or a 20% discount?

Trisha: your choice.

Joe: No nothing. We have decided not to continue as we have another project that is sucking up all finances and this is an expense.

Trisha: Okay I see he has it scheduled to cancel so I will let him know and you should not be charged for December.

Trisha: Is there any other way I can be of assistance?

Joe: Should there not be a refund? This is taken in advance is it not?

Trisha: We do not offer refunds.

Joe: Well you have taken money from me for a service. I will persue it legally if I have too

Trisha: Since you did not cancel before the 1st of the month, the system automatically bills the card on file on the 1st.

Trisha: You can try calling our billing department at (877) 968-3996 (US Customers) or (919) 968-3996 (International).

Trisha: Thank you for contacting us. If you need further assistance, feel free to contact us again via chat, email: support@icontact.com or phone at 877-968-3996. We also have helpful information available in our Knowledge Base: http://www.icontact.com/help. Have a nice day.

I was trying to type a response but she hung up before I could get it typed.

I would highly recommend that people avoid this company or be very careful about going into contract with them.

Company: IContact Corporation
Country: USA
State: North Carolina
City: Durham
Address: 2635 Meridian Parkway
Site: icontact.com

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