Intelius - IDProtect
Int

I, like hundreds of others posting complaints, ordered a $. 99 lookup of a phone number for an individual and then started getting charged for a $19.95 a month subscription to an ID protect service that I did not knowingly order. I didn't catch this until the second month.

I first cancelled the bogus subscription online, and then called Intelius. The first customer service rep I talked to told me that I had definitely ordered the service, though I know I would never have done so knowingly, and that since the service had been active for the two months it was non-refundable. I immediately asked to speak with a supervisor.

When the supervisor came on I asked for the spelling of his first and last name. He would not give me his last name - only Brian and operator #8059. He began to tell me the same thing that the previous rep had; that I had ordered the monthly service and that he could cancel the account but couldn't refund for the months that I had "ordered". I again stated that I would not have knowingly ordered the service and that it must be deceptively worded for me and hundreds of other complainants on usacomplaints.com to have misunderstood. He told me that there was no possible way that I could have completed the order without understanding that I was purchasing a monthly subscription. Again, I told him, "yeah, me and hundreds of others posting complaints on the internet about these bogus charges.

The supervisor seemed unwilling to back down on his no-refund policy until I asked him to again confirm his operator ID# so that I would have it correct in my correspondence with the FTC, my State Attorney General, and the BBB, as well as my complaint on usacomplaints.com.

Suddenly he was able to look up my account and verify that I had not accessed it in the 2 months that I paid for it. I responded that I of course hadn't used it because I didn't know that I had ordered it. Because I hadn't used it he said he could give me a "one-time courtesy refund" for the 2 months.

He gave me a confirmation # for the refund. I will have to keep an eye on this to make sure they actually do credit my account. If not, it will move forward to the proper authorities.

So if you have been ripped off by these scamming thieves as well:

1. Stand your ground

2. Get a supervisor on the phone

3. Get them to identify themself

4. Let them know you will take it to the authorities with a personal reference to them

5. Follow up and don't drop it until they give back your money that they STOLE! I'll post a follow up whether I get my credit or not.

Company: Intelius - IDProtect
Country: USA
State: Washington
City: Belleview
Site: intelius.com

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